Mobile Banking - Frequently Asked Questions
- What is Mobile Banking?
- What services can I access with Mobile Banking?
- What does it cost to use Mobile Banking?
- How do I enroll in Mobile Banking?
- How do I access Mobile Banking?
- What do I use for my Access ID?
- Is my Access ID case sensitive?
- What if I forget my Mobile PIN?
- What happens if I lose communication/signal during a transaction?
- What if I lose my last text message with the One Time Password link?
- What happens if I lose my mobile device?
- What do I need to do if I get a new phone?
- What do I need to do if I get a new phone number?
- Can I use any mobile device to access my accounts?
- Is Mobile Banking secure?
- Is Bill Pay available through Mobile Banking?
Mobile Banking is an internet based service that allows you to connect to your Kinderhook accounts through any mobile phone or mobile device with internet access.
With Mobile Banking you can: View account balances, View transaction history, View pending transactions, Transfer funds, Make payments to your Kinderhook Bank loans and View Kinderhook Bank ATM and branch locations.
Mobile Banking is a free service for all Kinderhook Bank customers enrolled in Online Banking. You will need to contact your mobile phone carrier for any charges that apply to web browser usage on your mobile phone.
Mobile Banking enrollment is completed by logging into internet banking. Choose “Options” at the top of the page and then “Mobile Banking.”
After enrollment a text message will be sent to the phone number you provided. This is your login and one time password.
The Access ID used for Mobile Banking is the same as the Access ID used for Internet Banking.
Yes, Access IDs are case sensitive. The Access ID used for Mobile Banking is the same as the Access ID used for Internet Banking.
If you forget your Mobile PIN, you will need to reset your Mobile Banking information. To do this, login to your Online Banking account at www.yourkindofbank.com. Once you are logged on, click the Options button at the top of the page. After you are in the Options page, scroll down to the Mobile Banking section and click Edit. Complete the required information and enter a new four digit Mobile PIN. Once you have completed all of the information, click Submit. You will receive a new text message on your mobile device within a few seconds. Use the link in this message to login.
When you complete a transaction from your mobile device, such as a transfer, you will receive a text message as confirmation that the transaction was successful. If you do not receive this message due to an interruption in service, check your accounts and re-submit the transaction.
If you lose your last text message with your One Time Password link, simply go to the Kinderhook Bank website and click on the Mobile Banking link. Scroll towards the bottom of the Mobile Banking page and click on the "Lost your link?" button. This will take you to a screen to get your new One Time Password. After you complete the required information, you will receive a new text message with a new link. You can also access this by going to https://mbi.ebankhost.com/mobile640.asp.
Since your account data is not stored on your mobile device, your information can not be stolen. When you replace your device, simply edit your Mobile settings through Kinderhook Bank Online banking and make any changes to the Wireless Provider and/or Phone number.
If you get a new phone but are using the same phone number and provider, no changes are necessary.
If you get a new phone number, you will need to make that change in your Online Banking Options Menu. Log in to Online Banking and go to Options at the top of the page. Scroll down to the Mobile Banking area and click Edit. A new box will open and you can change your phone number there.
Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The SMS text message will be sent to the number of the device given at enrollment.
Yes. All messages exchanged between phones and the server are encrypted with 128 bit encryption. The message is then transferred over the phone carriers’ network.
Bill Pay is not currently available through Mobile Banking.
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